Terms of Service


By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with L Driver Training Pty LtdTrue - ABN 42645801636.

L Driver Training Pty Ltd reserves the right to update and change the Terms of Service without notice.


REBOOKING

• All lessons are to be paid in advance so if you rebook another lesson then payment is due at the time of rebooking or within 24 hours of us taking the booking to reserve your day and time for your next lesson. 

• Lesson credits are lessons already purchased by way of packaged lessons or gift certificates. 

• If you have a lesson credit from your package lessons then this will be deducted and cancellation fees will then apply for any cancellations or rescheduling with less than 1 business days' notice given. 

• If you are not sure if you can keep your booking then best you don’t make it until you are sure, we can’t assume you might be available to do a lesson, we work on the basis you are or you aren’t.

• We may not be able to reserve a particular day and time as this may have been already reserved for someone else if they are not booked early.

• We do not reserve lesson spaces without payment being made so bookings should be made early especially for after-school lessons or weekends.

• All students are sent an email or text with their lesson information on what day and time it is. At the end of a lesson the student will be asked do they want to rebook and if so then the date and time will be messaged to the students so you should add our phone numbers to your contact list, there are no reasons to say you “forgot” we don’t forget so neither should you.

Cancellation 

Individual Lessons
All individual lesson sales are non-refundable and require a minimum of 24 hours’ notice to be provided if you wish to cancel or reschedule a lesson.

Notification: You must cancel your lesson using your online account which can be accessed anytime via the Website associated with your account. This process is available 24 hours per day, 7 days per week.

Cancellations via phone or SMS or email can only be completed during the nominated business hours, 8.30am-5.30pm. Cancellation requests submitted via email or SMS outside of hours are treated as being received at the time of processing on the next business day and you will therefore forfeit your lesson if adequate notification has not been given.

To avoid ANY risk of forfeiting your lesson, cancel your lesson via your online account with more than 24 hours’ notice.

All Lessons have an expiry period of  12 months from date of purchase due to pricing conditions that exist at the time of sale. (For example, fuel and operating costs).  

Packaged Lessons


All lesson package sales are non-refundable or exchangeable for any other service, fee or product, excluding changing transmission type from Manual to Auto or from Auto to Manual.

Within each packaged lesson, individual Lesson terms and conditions apply as per (1). All lessons sales are non-refundable and require a minimum of 24 hours’ notice to be provided if you wish to cancel or reschedule a lesson.
Notification: You must cancel your lesson using your online account which can be accessed anytime via the Website associated with your account. This process is available 24 hours per day, 7 days per week.

Cancellation of packaged lessons via phone or SMS or email or voicemail can only be completed during the nominated business hours, which are published on the Website. Times are based on our Queensland Customer Service Centre which also operate under Queensland and Gold Coast Public Holidays. Cancellation requests submitted via email or SMS or voicemail outside of hours are treated as being received at the time of processing on the next business day and you will therefore forfeit your lesson if adequate notification has not been given.

To avoid ANY risk of forfeiting your lesson, cancel your lesson via your online account with more than 24 hours’ notice. You can reschedule lessons cancelled lessons as often as required, provided the 24 hour notice period is satisfied for each change.

Packaged lesson prices are based on a discount being applied from the Maximum Retail Sales Price for the service. The individual lesson price may be varied within the package by the Driving School at any time.
All Lessons have an expiry period of 12 months from date of purchase due to pricing conditions that exist at the time of sale. (For example, fuel and operating costs).

From time to time we may also need to reschedule a lesson by giving a student or customer more than 24 hours’ notice or a lesson may be done by another instructor when required if your regular instructor cannot attend.

Driving Test Cancellation Policy

A driving test fee is charged for any driving test cancelled with less than 3 business days notice as we are unable to fill the booking space we have reserved for you. We book out 3 hours of time for a driving test and cannot fill that space at short notice.

Non-Attendance

If a lesson is cancelled by the participant for any reason within 24 hours of the start time of the lesson, the participant will be charged a full cancellation fee, which is the cost of the lesson.

Non attendance of a lesson will be treated as a cancellation.



Account Terms

This page contains the most current version of the Terms of Service.

  • Accounts registered by "bots" or other automated methods are not permitted and will be removed.
  • You are responsible for all activity that occurs from your account.
  • You agree that L Driver Training Pty Ltd can send you booking reminders, relevant information and other marketing via phone, SMS and/or email. You can opt out of any marketing.
  • You must not post or submit false information to the Service.
  • You are responsible for maintaining the security of your account and password. L Driver Training Pty Ltd cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You must not use the Service for any illegal or unauthorised purpose. You must not use this Service to violate any laws in your jurisdiction, including but not limited to copyright laws.
  • L Driver Training Pty Ltd has the right to suspend or terminate your account, refuse any current or future use of the Service, or any other L Driver Training Pty Ltd service, for any reason.
  • Violation of any of the terms or general conditions may result in the termination of your Account.
  • In the event that you breach these Terms of Service, or act in a way that puts the Service or any individual at risk, L Driver Training Pty Ltd has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other L Driver Training Pty Ltd service. Such termination of the Service will result in the deactivation of your Account.

Cancellation Rates

  • Less than 24 hours notice before the booking will forfeit the full booking fee.
A cancellation does not automatically refund payment of products or services. Any amount not subject to the cancellation fee, is credited towards your account balance at L Driver Training Pty Ltd.

 

Modifications to Services and Prices

  • L Driver Training Pty Ltd reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services are subject to change with or without notice.
  • L Driver Training Pty Ltd shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Vouchers

  • Unused vouchers can be transferred between clients.
  • Purchases containing multiple vouchers can be gifted to any number of people at the time of purchase.
  • Vouchers are valid for 12 months from the date of purchase.

Fees

  • Credit card security is implemented using secure SSL encryption on all transactions and processed using a secure, trusted, PCI compliant payment gateway and used by L Driver Training Pty Ltd for payment processing.
  • All fees and transactions are in Australian Dollars.

General Conditions

  • Your use of this website is at your sole risk. The website is provided on an "as is" and "as available" basis.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website without the express written permission by L Driver Training Pty Ltd.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any L Driver Training Pty Ltd customer, employee, member, instructor, officer or external contractor will result in immediate account termination.
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • You understand that L Driver Training Pty Ltd uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run.
  • L Driver Training Pty Ltd does not warrant that (i) the website will meet your specific requirements, (ii) the website will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the website will be accurate or reliable, (iv) the quality of any products, websites, information, or other material purchased or obtained by you through the website will meet your expectations, and (v) any errors in the website will be corrected.
  • You expressly understand and agree that L Driver Training Pty Ltd shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if L Driver Training Pty Ltd has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the website; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website; (v) or any other matter relating to the website.
  • The failure of L Driver Training Pty Ltd to exercise or enforce any right or provision of the Terms of website shall not constitute a waiver of such right or provision.
  • You expressly understand and agree that L Driver Training Pty Ltd shall not be liable for any indirect, incidental, special, consequential loss, loss or corruption of data or exemplary damages, including but not limited to loss resulting from the use or the inability to use the website or the Service.

Questions


Please send any questions or comments about these Terms of Service to info@ldriving.com.au.




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